FAQS
PRICING
Unless otherwise expressly stated, the retail price displayed for each Product on the Site represents the full retail price listed for such Product, excluding shipping & delivery costs, applicable taxes and any other applicable fees. If you wish to purchase a Product, you will pay the retail price displayed next to the Product, plus shipping & delivery costs, applicable taxes and any other applicable fees.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Urban Mode is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We also may offer certain promotions or special pricing that are only available for a limited period of time.
Will Urban Mode price match if I find a cheaper price online?
No, I am afraid it is just not equitable for us to do that. We are a 46 year old store. Our mission has always been to serve our clients to the very best of our abilities. We are proud of the fact that all of our team come from a design and art background and truly love to serve. Your project is our project! We are much more than a keystroke or a voice on the phone.
Your product seems quite expensive. Why is that?
The price of a product always depends on the quality of materials and the workmanship of the manufacturing. Urban Mode sells only “original, authentic” designs made from high quality materials as we believe that all designers should be paid for their creativity. From a sustainability point of view, we prefer that the buyers of the products we sell, enjoy them for many years instead of using them for a few months then throwing them in the landfill. We firmly believe that if you amortize a product over the length of time you will enjoy it, the cost to your pocketbook and the environment is quite affordable.
How long are the delivery times?
All delivery times vary depending on the product that you choose.
First of all, ETA means Estimated Time of Arrival- not guaranteed time of arrival, nor promised time of arrival.
It takes time to manufacture quality. We love to have product that is manufactured in North America but we have very limited suppliers who do that.
It generally takes 6 to 8 weeks of manufacturing time to create a product regardless of it being manufactured in North America, Denmark, Italy or Asia.
It takes time to assemble a formal order as well as the travel/shipping time from the country of manufacturing.
This may add an additional 6 to 8 weeks to the manufacturing time. Some manufacturers do warehouse their products in North America. This will cut down on the delivery times. We will give you an estimated delivery time at the time of ordering. These delivery times are estimates and dependent on many factors beyond our control, including but not limited to production delays, shipping delays, government delays and forces of nature. In no event shall Urban Mode be liable for deliveries that are received beyond the estimated delivery date.
Do you have storage?
Yes, we can arrange for you to store your order. We understand that sometimes a project can be delayed and you need to have your product stored for a period of time. Depending on your order, we are happy to store your order up to 2 weeks at no charge.
All storage above a 2 week time period will be charged at a rate depending on the physical size of your order. The storage fees will be assessed to the size/dimensions of your product and charged accordingly. This amount will need to be paid prior to the shipment leaving the warehouse.
Can I purchase products on the web?
No, at this time we do not sell online. You are able to place your order or inquire about anything by emailing us at info@urbanmode.com.
What if I find a mistake on your website?
This website has been prepared by Urban Mode. Sources of supply and specifications are subject to change. A high standard of accuracy has been sought in the preparation of this website. Errors and omissions are always a possibility. Although Urban Mode cannot be held responsible, upon the discovery of any errors, price errors or omissions, all reasonable steps will be taken to inform Urban Mode customers.
What information is collected about me when I visit the site?
Please see our Security and Privacy Section for a full explanation.